Career - Manager Inside Sales and Logistic France
Job Title: Manager, Inside Sales and Logistics
Location: France
Report to: Brand Manager – Europe/UK
SUMMARY
Troy Lee Designs is seeking an experienced and results-driven Inside Sales & Logistics Manager to support our team in France. The Inside Sales & Logistics Manager plays a key role in supporting Troy Lee Designs France sales operations, customer service, and representative network. This position is responsible for managing the order book, organizing dealer meetings, tracking shipping activity, and providing timely reports to the Brand Manager and sales representative(s). Acting as a primary point of contact for French dealers, the Inside Sales & Logistics Manager delivers exceptional customer service while resolving inquiries related to orders, warranties, technical issues, and logistics.
This role also provides day-to-day support to employees and contract sales representatives, assists with onboarding new sales reps, and collaborates with 3PL partners to ensure shipping forecasts and service-level agreements are met. In addition, the Inside Sales & Logistics Manager contributes to marketing initiatives by entering promotional orders, assisting with event coordination, and supporting brand activations.
The ideal candidate will demonstrate strong organizational, administrative, and communication skills, with proven experience handling multiple priorities in a fast-paced environment. Success in this position requires high attention to detail, strong initiative, integrity, and the ability to provide clear feedback to leadership while supporting the overall sales growth and customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Sales Administrator
- Organize and track order book.
- Supply regular reports to brand manager and rep(s).
- Assist with sales meetings organization (both TLD meetings and dealer meetings).
- Organize booking order entries and deliveries.
- Support the overall sales growth of the company. Supports all sales activities as assigned.
- Execute sales calls on a regular cycle.
Customer Service
- Serves as a point of contact for TLD France dealers providing excellent customer service and exhibiting strong administration skills
- Direct communication with accounts and assist in resolving problems.
- Act as contact and resource for warranty issues, technical questions, shipping inquiries, and other issues
Sale Representative Support
- Assist employees and contract sales reps with day-to-day requests.
- Support the onboarding of new Sales Representative
3PL Partner Oversight
- Supply inbound and outbound shipping forecasts (with assistance from HQ).
- Monitor outbound progress to ensure SLA’s are being met.
Assist with Marketing Efforts
- Enter promotional orders.
- Assist with planning and execution of events.
Other
- Possess a deep understanding of the Bike apparel industry
- Provides necessary feedback to Directors, Brand Manager and other internal Departments.
- Attendance in office as needed or required
- All other duties as assigned.
OTHER SKILLS & ABILITIES
- Proven experience in the France Bike market.
- Strong skills in Microsoft Excel (pivot tables, VLOOKUP, formulas, data visualization)
- Excellent written and verbal communication skills in both French and English.
- High attention to detail and accuracy
- Strong organizational and time-management abilities
- Ability to handle confidential information with discretion
- Strong Organizational and planning skills with the ability to multitask and complete a wide variety of tasks.
- Leadership ability to manage challenges and assist with the Company’s needs.
- Ability to prioritize projects.
- Must have strong initiative with integrity and adaptability.
EXPERIENCE REQUIREMENTS:
- Experience working in a fast-paced, corporate or professional environment
- Familiarity with other Microsoft Office Suite tools (Outlook, Word, Teams)
EDUCATION REQUIREMENTS: High School diploma required. College degree preferred, or equivalent work experience in related field.
SUPERVISORY: No
CONTACTS:
Internal: All departments within the organization.
External: Partners, vendors, Dealers, Contract employees, and guests.
JUDGEMENT/REASONING ABILITY: Ability to recognize discrepancies and resolve problems quickly using sound judgment, poise and diplomacy. Requires ability to use judgment and reasoning skills, and determine when issues need to be escalated.
PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk, hear. The employee is frequently required to sit; use hands and fingers, bend, stoop and reach with hands and arms. And:
- Ability to lift up to 35 pounds >10% daily
- ble to sit at a desk and use/view computer 90% daily
- Able to hear and speak into a telephone 40% daily
- Able to stand, bend, stoop, twist 20% daily
WORK ENVIRONMENT: The noise in the work environment is usually moderate. Other factors are:
- Ability to travel if needed. Including outside of France.
- Fast-paced, with multiple demands environment
- Professional, yet casual office work environment
- Ability to work extended hours or weekends as required
Application Process: Interested candidates should submit their resume outlining their relevant experience and passion for the role, to: resume@troyleedesigns.com
