Career - Manager, Globe e-Commerce

Job Description

Job Title:Manager, Global eCommerce & Digital Operations

Location: Corona, CA
Pay Range: $125K to $175K DOE
Reports to: Director, eCommerce & Digital Operations

SUMMARY

As the Global eCommerce Manager, you will be fully responsible for driving revenue, ensuring profitability, and delivering a seamless, optimized user journey from discovery to checkout. With end-to-end accountability, you will lead our digital strategy, manage site performance, conduct data-driven optimizations, and oversee quality assurance testing. You will also ensure digital and physical assets align with eCommerce goals, working with in-house or outsourced resources as needed. Success is measured by clear KPIs, and you’ll have full access to inventory, a substantial budget, and a supportive team to execute the vision. Reporting to the CEO, you will provide regular, detailed updates on all eCommerce activities, allowing for alignment on goals and outcomes.

 

  • Revenue Growth & Profitability: Oversee all aspects of eCommerce to ensure the division is not only driving sales but is consistently profitable. Utilize tools like Triple Whale and work closely with our accounting team to track profitability on campaigns, promotions, and product sales. You’ll ensure every promo and discount aligns with financial goals, balancing growth and profitability.
  • User Journey Optimization: Take full responsibility for the user journey, ensuring every touchpoint—from landing to checkout—is intuitive, frictionless, and designed for maximum engagement. Conduct rigorous market analysis and quality assurance testing to identify and address pain points, optimizing all aspects of the user experience.
  • UI/UX Oversight: While not directly responsible for UI/UX design, you will oversee the user experience, ensuring the design team’s work meets the highest standards of functionality and aesthetic appeal. Implement A/B testing and iterate based on data-driven insights to enhance site usability and overall user satisfaction.
  • Market Analysis & Quality Assurance: Conduct in-depth market analysis to understand where users excel or disengage. Utilize insights to refine the digital experience, minimize bounce rates, and drive conversions. Oversee regular quality assurance tests to ensure seamless site performance and to proactively address potential user challenges.
  • Asset Coordination: Collaborate closely with social media and media teams to determine website needs, such as videos, photoshoots, and digital assets. Be proactive in securing these assets, utilizing in-house resources or securing approval for outsourcing as needed. There will be no excuses for missing digital or physical assets required to achieve department goals.
  • Marketing Strategy & Performance: Develop and execute marketing strategies across SEO, SEM, email, SMS, and social media. Optimize ROAS, CTR, and overall conversion rates through data-driven campaigns, adapting quickly to market trends and performance insights.
  • 3PL & Logistics Management: Oversee all aspects of 3PL, shipping, and logistics to ensure timely and cost-effective delivery of products. Maintain a proactive approach, regularly assessing and adjusting logistics strategies to optimize pricing, delivery timeframes, and customer satisfaction.
  • Reporting & Analysis: Provide weekly or more frequent reports to the C-suite detailing eCommerce performance, challenges, and opportunities. Collaborate with the accounting team to produce financial insights and maintain transparency on profitability, cost of goods, and overall ROI. Your reports will outline what has been done, what’s in progress, and future plans, creating a clear roadmap for department goals.
  • Product Development Collaboration: While primary product development is driven by our brand, you will have ample opportunity to contribute insights and feedback to refine or develop new products that drive eCommerce growth. As a direct report to the CEO, your contributions directly influence product success, enabling mutual growth through potential profit-sharing.
  • Team Building & Cross-Functional Coordination: Lead and grow an eCommerce team, taking full ownership of all digital initiatives. Work closely with product development, operations, and customer service to ensure flawless campaign rollouts, coordinated product launches, and a unified brand message.

EXPERIENCE REQUIREMENTS: Generally, requires a minimum of three to five (3-5) years of progressively responsible experience in eCommerce, ideally in the Moto and Bike Industry. Required proficiency in Microsoft Office Suite with advanced Excel skills. Systems knowledge in Shopify, Asana, and Amazon. NetSuite is a plus.

EDUCATION REQUIREMENTS: High school diploma required. Bachelor’s Degree in Marketing or equivalent experience in related field preferred.

OTHER SKILLS AND ABILITIES:

  • Advanced knowledge of eCommerce practices, procedures, and requirements
  • Highly motivated, focused and results oriented
  • High level of accuracy and attention to detail. Proven analytical skills and the ability to synthesize conclusions clearly
  • Fact based approach and willing to understand the detail of the business and its transactions
  • Ability to prioritize workload, meet deadlines and understand when to escalate potential issues. Ability to manage multiple tasks according to required deadlines. Flexibility to switch gears with little notice
  • Maintain composure under high stress conditions
  • Ability to be optimistic, positive and supportive in all interactions with others
  • Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all times
  • Strong interpersonal skills with the ability to use tact and diplomacy; must be team player
  • Sound communication skills and the ability to effectively communicate with operating management, with a strong service orientation. Capable to explain issues and recommend solutions.
  • Pro-active, self-motivated and action oriented

SUPERVISORY RESPONSIBILITIES: Yes

CONTACTS:

Internal: collaborate with all departments within the Company), all levels of Company staff from line to executive

External: Vendors.

JUDGEMENT/REASONING ABILITY: Ability to recognize discrepancies and resolve problems quickly using sound judgment, poise and diplomacy. Requires ability to use judgment and reasoning skills, and determine when issues need to be escalated.

PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit; use hands and fingers, bend, stoop and reach with hands and arms. And:

  • Ability to lift 35 pounds – Less than 5% daily
  • Able to sit at a desk and use/view computer – 90% daily
  • Able to hear and speak into a telephone – 60% daily
  • Able to stand, bend, stoop, twist – 20% daily

WORK ENVIRONMENT: The noise in the work environment is usually moderate. Other factors are:

  • Ability to travel if needed. Travel is minimal (<5 % annually) in this position.
  • Fast-paced, with multiple demands environment
  • Professional, yet casual office work environment
  • Ability to work extended hours as required

REQUIRED PREHIRE SCREENINGS:

  • Criminal - Felony and Misdemeanor 7 Years
  • National Criminal Data Base 7 Years
  • Social Security Verification
  • Employment Verification
  • Education Verification
  • Employment Verification
  • Credit Report

Troy Lee Designs provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (gender), age, national origin, ancestry, citizenship, physical or mental disability, military or veteran status, medical condition, genetic information, sexual orientation, or any other category protected by federal, state, or local laws.

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Application Process: Interested candidates should submit their resume outlining their relevant experience and passion for the role, to: resume@troyleedesigns.com