Orders and Shipping
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Orders and Shipping

United States Orders

Orders

Phone orders may be placed at (800) 239-6566 (M-F, 8-5pm PST).

When phone orders are placed, stock is checked to guarantee the item is in stock and the order is processed immediately.

Phone and Internet orders placed by 12:00pm PST are guaranteed to ship the same business day pending credit card verification/approval and stock availability.

Orders requesting 3-Day, 2-Day or Next Day Air must be placed by 12:00pm PST.

Internet Orders are accepted 24 hours a day.

Internet Orders are processed during normal business hours (M-F, 8-5pm PST).

Internet Orders do not guarantee item(s) are in stock.

Only Visa, MasterCard, American Express, or Discover is accepted for phone orders.

Only Visa, MasterCard, American Express, Discover and Paypal are accepted for internet orders.

We cannot make changes to orders after they have been placed.

If you have any problems processing your internet order you can call us at (800) 239-6566 to place your order by phone.

Customer Returns

If you are not 100% satisfied with your purchase, you can return your item(s) from Troy Lee Designs for a full refund within thirty (30) days from the date of purchase.

All returned items must be unworn, unused, unwashed and in the original packaging with all original tags attached and, if applicable, protective inner lining intact on mountain bike shorts and/or motocross pants.

Sale items are not eligible for returns or refunds.

For more info on returns, click here.

Shipping

Free Ground Shipping on orders $79+ in the Continental USA.

$7.99 flat rate for ground shipping on orders in the Continental US for orders under $79. Ground Shipping takes 1-6 business days on average.

Orders placed by 12:00pm Pacific Standard Time are guaranteed to ship the same business day pending credit card verification/approval and stock availability.

Orders requesting 3-Day, 2-Day or Next Day Air must be placed by 12:00pm PST. Next Day shipping will arrive by end of day the next business day. Saturdays and Sundays excluded.

Orders placed on weekends and holidays will be processed on the following business day.

TLD offers shipping to P.O. Boxes via SmartPost.

Troy Lee Designs is not responsible for lost or stolen merchandise that is delivered without a signature required.

International Shipping

Troy Lee Designs does not currently ship to addresses outside the U.S. and Canada.

For International Orders, please look HERE for a distributor in your country.

All orders processed through your local distributor will be billed at local currency rates at the current suggested retail prices applicable in your country.

International Contact Information; abookwalter@troyleedesigns.com Or call +1(800) 239-6566.

Gift Certificate Support

Please note: TLD E-Gift Certificates are only for use at www.troyleedesigns.com

Please note: TLD E-Gift Certificates are sold in USD only, not in CAD. They cannot be used for online purchases made in CAD or in Canadian retail stores. To redeem for online purchases the E-Gift Certificate recipient must have a valid physical shipping address in the United States.

Also note: in our attempts to combat online fraud, there will be a 24-hour waiting period from the time of purchase until the E-Gift Certificate code is emailed to the recipient while we verify the credit card information of the purchaser. The billing address must match the card information on file with the issuing bank. Purchases made over weekends will be confirmed the following Monday. Purchases made during holiday business closures will be confirmed the next open business day. 

Redeeming an E-Gift Certificate online

Shop online at www.troyleedesigns.com and select items you wish to purchase.When you’re ready to checkout, click “Proceed to Checkout” and proceed through our Secure Checkout.You may enter your E-Gift Certificate number on the Payment page in the “Apply a Gift Certificate” field and click “Apply.”

Redeeming an E-Gift Certificate at TLD Corona retail store location

At the register, present the E-Gift Certificate code as you would any other form of payment. The amount you spend will be deducted from your E-Gift Certificate balance.

Rules and Regulations for E-Gift Certificates

TLD E-Gift Certificates are only redeemable at www.troyleedesigns.com or at our Corona retail store located in California, USA. For online purchases the E-Gift Certificate recipient must have a valid shipping address in the United States.E-Gift Certificates are not redeemable on other retail websites or authorized TLD dealers.You cannot purchase an Online Gift Certificate or E-Gift Certificate with another Online Gift Certificate or E-Gift Certificate.If the amount of your E-Gift Certificate does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with another valid form of payment.If the amount of your E-Gift Certificate is for MORE than the total order amount, the balance will be stored on your E-Gift Certificate for future use.E-Gift Certificates are non-refundable and are not redeemable for cash.We cannot replace lost or stolen Gift Certificates.No sales tax is charged when buying E-Gift Certificates; however, purchases paid for with E-Gift Certificates will be charged applicable sales tax if shipped to addresses in the state of California.

Checking your Balance

To check the balance remaining on your gift certificate, call our customer service center at (951) 371-5219 Monday through Friday 8AM-5PM PST