Orders and Shipping
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Orders and Shipping

United States Orders

Orders

Phone orders may be placed at (800) 239-6566 (M-F, 8-5pm PST).

When phone orders are placed, stock is checked to guarantee the item is in stock and the order is processed immediately.

Phone and Internet orders placed by 12:00pm PST are guaranteed to ship the same business day pending credit card verification/approval and stock availability.

Orders requesting 3-Day, 2-Day or Next Day Air must be placed by 12:00pm PST.

Internet Orders are accepted 24 hours a day.

Internet Orders are processed during normal business hours (M-F, 8-5pm PST).

Internet Orders do not guarantee item(s) are in stock.

Only Visa, MasterCard, American Express, or Discover is accepted for phone orders.

Only Visa, MasterCard, American Express, Discover and Paypal are accepted for internet orders.

We cannot make changes to orders after they have been placed.

If you have any problems processing your internet order you can call us at (800) 239-6566 to place your order by phone.

Customer Returns

If you are not 100% satisfied with your purchase, you can return your item(s) from Troy Lee Designs for a full refund within thirty (30) days from the date of purchase.

All returned items must be unworn, unused, unwashed and in the original packaging with all original tags attached and, if applicable, protective inner lining intact on mountain bike shorts and/or motocross pants.

Sale items are not eligible for returns or refunds.

For more info on returns, click here.

Shipping

Note : For orders shipped on 12/16 & 12/17. Dear Troy Lee Designs Customers,

We apologize for your order not arriving as expected. This is disappointing for all of us and we are working hard to help make the best of this situation.

Your order was packed and placed onto pallets and loaded into the UPS “feeder” trailer as it arrived with our standard driver. After loading the trailer the driver drives to the UPS Supply Chain Center in Ontario, where the orders are scanned in and processed. However, this trailer with your product was never received at the UPS Supply Chain Center. We are working closely with UPS and their internal investigators and security. Our goal is to provide you with the best support possible through this situation by providing the optional solutions below:· Reship your order, if the product is available, with overnight delivery (free freight) via UPS or Fed Ex.· Refund your order to the original payment method· Provide the order amount as a gift card Please contact our customer service team with your preferred option.

Because your order was involved in this disappointing incident, we’d like to provide you with a $50 gift card to use on a future order.If you have any questions please don’t hesitate to contact our customer service team directly by replying to this email or by phone 1 (800) 239-6566.

Our warehouse will be closed on Tuesday the 29th, Thursday the 31st and Friday the 1st of January. We apologize for the inconvenience. Please contact our customer support team for any questions regarding the warehouse closure. Peace and Wheelies!

Ground Shipping takes 1-6 business days on average.

Oversized items are not eligible for free shipping promotions

Orders placed by 12:00pm Pacific Standard Time are guaranteed to ship the same business day pending credit card verification/approval and stock availability.

Orders requesting 3-Day, 2-Day or Next Day Air must be placed by 12:00pm PST. Next Day shipping will arrive by end of day the next business day. Saturdays and Sundays excluded.

Orders placed on weekends and holidays will be processed on the following business day.

TLD offers shipping to P.O. Boxes via SmartPost.

Troy Lee Designs is not responsible for lost or stolen merchandise that is delivered without a signature required.

TLD is not responsible for carrier delays caused by weather, natural disasters or due to high volume shipping.  Shipping charges cannot be refunded due to these carrier delays. 

International Shipping

Troy Lee Designs does not currently ship to addresses outside the U.S. and Canada.

For International Orders, please look HERE for a distributor in your country.

All orders processed through your local distributor will be billed at local currency rates at the current suggested retail prices applicable in your country.

International Contact Information; abookwalter@troyleedesigns.com Or call +1(800) 239-6566.

Coupons and Promotions

Any missed codes at checkout will result in store credits only. No refunds. Please contact Customer Service at customerservice@troyleedesigns.com. To apply store credit on a new TLD order, copy & paste the code into the gift card field at checkout.

Order With Confidence: If within 7 days, TLD releases a coupon or promotion that applies to your order, we can offer store credit for the difference. Contact Customer Service at customerservice@troyleedesigns.com.

Free Ground Shipping on orders $50+: exclusions may apply. Promo does not apply to AK, HI and PR shipping addresses.

Subscribers only & 90 days after purchasing - Clothing offer: Use unique code. Code is valid only for a one-time use. Offer not valid on prior purchases, gift cards, gift certificates, taxes or shipping and processing charges. Offer is valid only on clothing: Tees, Tanks, Fleece, Hats, Beanies. Offer not valid on tech gear: Flowline, Ruckus, Sprint, Sprint Ultra, Skyline, Skyline Air, Resist, Moto Short, Skyline Chill, SE Pro, SE Ultra, SE Pro Air, GP, GP Air, Radius. Offer is not transferable. Troy Lee Designs reserves the right to extend, modify, eliminate, or reduce this promotion at any time. Missed coupons at checkout will only be reimbursed in store-credit, no refunds.

Gift Certificate Support

Please note: TLD E-Gift Certificates are only for use at www.troyleedesigns.com

Please note: TLD E-Gift Certificates are sold in USD only, not in CAD. They cannot be used for online purchases made in CAD or in Canadian retail stores. To redeem for online purchases the E-Gift Certificate recipient must have a valid physical shipping address in the United States.

Also note: in our attempts to combat online fraud, there will be a 24-hour waiting period from the time of purchase until the E-Gift Certificate code is emailed to the recipient while we verify the credit card information of the purchaser. The billing address must match the card information on file with the issuing bank. Purchases made over weekends will be confirmed the following Monday. Purchases made during holiday business closures will be confirmed the next open business day. 

Redeeming an E-Gift Certificate online

Shop online at www.troyleedesigns.com and select items you wish to purchase. When you’re ready to checkout, click “Proceed to Checkout” and proceed through our Secure Checkout. You may enter your E-Gift Certificate number on the Payment page in the “Apply a Gift Certificate” field and click “Apply.”

Redeeming an E-Gift Certificate at TLD retail store location

Currently, our E-Gift Certificates are only redeemable on the troyleedesigns.com site. 

Rules and Regulations for E-Gift Certificates

TLD E-Gift Certificates are only redeemable at www.troyleedesigns.com or at our Corona retail store located in California, USA. For online purchases the E-Gift Certificate recipient must have a valid shipping address in the United States. E-Gift Certificates are not redeemable on other retail websites or authorized TLD dealers. You cannot purchase an Online Gift Certificate or E-Gift Certificate with another Online Gift Certificate or E-Gift Certificate.If the amount of your E-Gift Certificate does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with another valid form of payment.If the amount of your E-Gift Certificate is for MORE than the total order amount, the balance will be stored on your E-Gift Certificate for future use. E-Gift Certificates are non-refundable and are not redeemable for cash. We cannot replace lost or stolen Gift Certificates. No sales tax is charged when buying E-Gift Certificates; however, purchases paid for with E-Gift Certificates will be charged applicable sales tax if shipped to addresses in the state of California.

Checking your Balance

To check the balance remaining on your gift certificate, call our customer service center at (951) 371-5219 Monday through Friday 8AM-5PM PST