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Note : For orders shipped on 12/16 & 12/17. Dear Troy Lee Designs Customers,

We apologize for your order not arriving as expected. This is disappointing for all of us and we are working hard to help make the best of this situation.

Your order was packed and placed onto pallets and loaded into the UPS “feeder” trailer as it arrived with our standard driver. After loading the trailer the driver drives to the UPS Supply Chain Center in Ontario, where the orders are scanned in and processed. However, this trailer with your product was never received at the UPS Supply Chain Center. We are working closely with UPS and their internal investigators and security.

Our goal is to provide you with the best support possible through this situation by providing the optional solutions below:· Reship your order, if the product is available, with overnight delivery (free freight) via UPS or Fed Ex.· Refund your order to the original payment method· Provide the order amount as a gift card Please contact our customer service team with your preferred option.

Because your order was involved in this disappointing incident, we’d like to provide you with a $50 gift card to use on a future order.If you have any questions please don’t hesitate to contact our customer service team directly by replying to this email or by phone 1 (800) 239-6566.

Our warehouse will be closed on Tuesday the 29th, Thursday the 31st and Friday the 1st of January. We apologize for the inconvenience. Please contact our customer support team for any questions regarding the warehouse closure. Peace and Wheelies!

Note: Due to COVID-19, reponses my be delayed as we are working remotely under California’s “Safer at Home” order. We are doing our best to respond as fast as possible. Thank you for your understanding & patience. Stay safe & be well!

Peace & Wheelies from all of us at TLD!l

(951) 371-5219 during business hours of M-F 8-5 PST.