Career - Retail Sales Associate
Job Title: Retail Sales Associate (Part-Time)
Location: Laguna Niguel, CA
Pay Range: $16.50 to $19.00 per hour (DOE)
Reports to: Director, eCommerce & Digital Operations
SUMMARY
Troy Lee Designs, the leading brand in Off-Road Moto and Mountain Bike gear, protection, and accessories, is looking for an energetic, outgoing Retail Sales Associate for our Laguna Beach, CA boutique. Reporting to the Manager, Retail Sales, the Retail Sales Associate (PT) will be responsible for ensuring friendly, enthusiastic customer service with superior product knowledge, while meeting, exceeding, and driving sales goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Providing an outstanding shopping experience and delivering exceptional customer service.
- Educating customers about the Troy Lee Designs product line, brand, and history.
- Have a clear understanding of all store operational tasks and procedures.
- Stay up to date with brand and product changes, company communications, company information, sales and company-wide events to keep customers informed.
- Open and close store based on store schedule.
- Maintain store aesthetics by keeping the store clean, stocking, and organizing.
- Process retail transactions using NetSuite POS/ERP accounting software system.
- Process end of day paperwork.
- Achieve daily sales objectives.
- All other duties as assigned.
EXPERIENCE REQUIREMENTS: Generally, requires a minimum of 1 year retail sales experience, ideally in the Moto and Bike Industry. Required proficiency knowledge in Shopify.
EDUCATION REQUIREMENTS: High school diploma required.
OTHER SKILLS AND ABILITIES:
- Knowledge of NetSuite software or other comparable POS/ERP system.
- Knowledge or experience in outdoor action sports related industries.
- Social media video posting.
- Ability to prioritize workload, meet deadlines and understand when to escalate potential issues. Ability to manage multiple tasks according to required deadlines.
- Maintain composure under high stress conditions
- Ability to be optimistic, positive and supportive in all interactions with others
- Ability to exercise discretion and tact with all contacts
- Sound communication skills and the ability to effectively communicate with customers, and management, with a strong service orientation. Capable to understand issues and recommend solutions.
- Pro-active, self-motivated and action oriented
SUPERVISORY RESPONSIBILITIES: No
CONTACTS:
Internal: All levels of Company staff from line to executive
External: Customer and Vendors.
JUDGEMENT/REASONING ABILITY: Ability to recognize and resolve problems quickly using sound judgment, poise and diplomacy. Requires ability to use judgment and reasoning skills, and determine when issues need to be escalated.
PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; use hands and fingers, bend, stoop and reach with hands and arms. And:
Ability to lift up to 35 pounds |
20% daily |
Able to sit at a desk and use/view computer |
<5% daily |
Able to hear and speak into a telephone |
25% daily |
Able to stand, bend, stoop, twist |
90% daily |
WORK ENVIRONMENT: The noise in the work environment is usually moderate. Other factors are:
· Fast paced, with multiple demands environment
· Professional, yet casual office work environment
· Ability to work extended weekends and special events as required
REQUIRED PREHIRE SCREENINGS:
· Criminal - Felony and Misdemeanor 7 Years
· National Criminal Data Base 7 Years
· Social Security Verification
· Employment Verification
Application Process: Interested candidates should submit their resume outlining their relevant experience and passion for the role, to: resume@troyleedesigns.com