Laguna Beach, CA Posted: September 21, 2020

Part-Time Retail Sales Associate

Troy Lee Designs, the leading brand in Off-Road Moto and MTB gear, protection, and accessories, is looking for an energetic, outgoing Part-Time Retail Sales Associate for our Laguna Beach, CA boutique. The Retail Sales Associate will be responsible for ensuring friendly, enthusiastic customer service with superior product knowledge, while meeting, exceeding, and driving sales goals.

Duties & Responsibilities (Include But Are Not Limited To):
    • Providing an outstanding shopping experience and delivering exceptional customer service.
      Educating customers about the Troy Lee Designs product line, brand, and history.
      Understanding of all store operational tasks.
      Stay up-to-date with brand and product knowledge, company communications, company information, sales and company-wide events to keep customers informed.
      Open and close store based on store schedule.
      Maintain store aesthetics by keeping the store clean, stocking, and organizing.
      Process retail transactions using NetSuite POS/ERP accounting software system.
      Process end of day paperwork.
      Achieve daily sales objectives.
  • Qualifications Required:
    • A friendly and upbeat personality.
      Excellent analytical, written, and oral communication skills.
      Proficient in MS Outlook, Excel and Word.
      Ability to work in a fast pace, time sensitive environment.
      Organized, self-motivated, ability to multi-task, and be a team player.
      A self-starter that consistently delivers an outstanding, personalized retail experience.
      1 year retail sales experience.
  • Plus Factors:
    • NetSuite accounting software experience or other comparable NetSuite POS/ERP system.
      Knowledge or experience in outdoor/action sports related industries.
  • What Troy Lee Designs Can Offer You:
    • Employee discounts
      Hourly base rate plus commission
      Flexible Schedule
      Sick Time off
      Career opportunities
      An amazing place to work!
  • Troy Lee Designs provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (gender), age, national origin, ancestry, citizenship, physical or mental disability, military or veteran status, medical condition, genetic information, sexual orientation, or any other category protected by federal, state, or local laws.
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    Rancho Cucamonga, CA Posted: September 10, 2020

    Order Picker

    Troy Lee Designs, the world’s leading aspirational brand of Bicycle and Motocross helmets and apparel, is looking for an Order Picker. The Order Picker is responsible for assisting in a variety of warehouse duties, including shipping and receiving, unloading and loading trucks, fulfilling purchase orders, and keeping warehouse stocked with essential equipment.

    Duties & Responsibilities (Include But Are Not Limited To):
    • Complete orders for delivery or pickup according to schedule (pick, pull, scan, pack, process, ship).
    • Double check orders via the RF scan gun.
    • Package product neatly while protecting fragile goods.
    • Process shipments using the correct shipment method provided by the customer.
    • Process returns daily.
    • Fill out accountability worksheet.
    • Process will calls for showroom customers.
    • Receive and maintain warehouse stock products (pick, unload trucks, label, store, transfer inventory).
    • Maintain correct inventory levels (cycle count, transfer product, pick, and label).
    • Keep a clean and safe working environment and optimize space utilization.
    • Complete inventory logs.
    • Report any discrepancies.
    • Communicate and cooperate with supervisors and coworkers.
    • Operate warehouse vehicles and equipment.
    • Follow quality service standards and comply with procedures, rules, and regulations.
    • Provide a great customer experience with packaging and fulfilling orders to the highest standard.
    Qualifications Required:
    • Ability to work in a fast pace environment.
    • Excellent problem solving, decision making, planning and organizational skills.
    • Proficient in MS Outlook, Excel and Word.
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    • Ability to calculate figures.
    Plus Factors:
    • Knowledge or experience in the Bicycle or Moto industry.
    Physical Demands:
    • Regularly required to stand while performing job duties.
    • Frequently required to walk.
    • Use hands to finger, handle, or feel.
    • Reach with arms.
    • Occasionally required to sit, climb, balance, stoop, kneel, and crouch.
    • Occasionally lift and /or move up to 50 pounds.
    Work Environment:
    • Regularly exposed to moving mechanical parts.
    • Noise level is usually moderate.
    What Troy Lee Designs Offers You:
    • Full-time position
    • Employee discounts
    • Medical/Dental/Vision
    • Vacation/Sick Time off
    • 401(k) savings plan
    • An amazing place to work!
    Troy Lee Designs provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (gender), age, national origin, ancestry, citizenship, physical or mental disability, military or veteran status, medical condition, genetic information, sexual orientation, or any other category protected by federal, state, or local laws.
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    Rancho Cucamonga, CA Posted: September 10, 2020

    Order Packer

    Position Overview: Troy Lee Designs, the world’s leading aspirational brand of Bicycle and Motocross helmets and apparel, is looking for an Order Packer. The Order Packer is responsible for assisting in a variety of warehouse duties, including shipping and receiving, unloading and loading trucks, fulfilling purchase orders, and keeping warehouse stocked with essential equipment.

    Duties & Responsibilities (Include But Are Not Limited To):
    • Complete orders for delivery or pickup according to schedule (pick, pull, scan, pack, process, ship).
    • Double check orders via the RF scan gun.
    • Package product neatly while protecting fragile goods.
    • Process shipments using the correct shipment method provided by the customer.
    • Process returns daily.
    • Fill out accountability worksheet.
    • Process will calls for showroom customers.
    • Receive and maintain warehouse stock products (pick, unload trucks, label, store, transfer inventory).
    • Maintain correct inventory levels (cycle count, transfer product, pick, and label).
    • Keep a clean and safe working environment and optimize space utilization.
    • Complete inventory logs.
    • Report any discrepancies.
    • Communicate and cooperate with supervisors and coworkers.
    • Operate warehouse vehicles and equipment.
    • Follow quality service standards and comply with procedures, rules, and regulations.
    • Provide a great customer experience with packaging and fulfilling orders to the highest standard.
    Qualifications Required:
    • Ability to work in a fast pace environment.
    • Excellent problem solving, decision making, planning and organizational skills.
    • Proficient in MS Outlook, Excel and Word.
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    • Ability to calculate figures.
    Plus Factors:
    • Knowledge or experience in the Bicycle or Moto industry.
    Physical Demands:
    • Regularly required to stand while performing job duties.
    • Frequently required to walk.
    • Use hands to finger, handle, or feel.
    • Reach with arms.
    • Occasionally required to sit, climb, balance, stoop, kneel, and crouch.
    • Occasionally lift and /or move up to 50 pounds.
    Work Environment:
    • Regularly exposed to moving mechanical parts.
    • Noise level is usually moderate.
    What Troy Lee Designs Offers You:
    • Full-time position
    • Employee discounts
    • Medical/Dental/Vision
    • Vacation/Sick Time off
    • 401(k) savings plan
    • An amazing place to work!
    Troy Lee Designs provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (gender), age, national origin, ancestry, citizenship, physical or mental disability, military or veteran status, medical condition, genetic information, sexual orientation, or any other category protected by federal, state, or local laws.
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    Corona, CA Posted: August 27, 2020

    Senior Director of Global Digital and E-Commerce

    In this position you will be responsible for the global strategy, execution, analysis, and on-going optimization of TLD’s global digital sales and communication strategy, with full P&L responsibility. You will lead all digital activities to drive brand awareness, acquire new customers, build customer loyalty, while engaging customers to drive sales for the TLD brand across all relevant digital channels. You will work with internal management teams, distribution partners, agencies, and third party vendors to execute budget planning, and reporting for all digital channels.

    High-level Duties & Responsibilities:
    • The Senior Director of Global Digital and E-Commerce, is a key member of the management team
    • Responsible for collaborating with cross-functional partners to manage all aspects of the global digital and e-commerce business including, business planning, content strategy and development, promotional campaigns and other online marketing, website design, customer service, web analytics and web technologies
    • Oversee all aspects of digital sales and advertising including: forecasting, budgeting, calendaring, SEO/SEM, affiliate, retargeting, new customer acquisition and retention. Develop and deploy digital commerce global roadmap covering E-com, Amazon, Social platforms, and integrated efforts with wholesale digital key accounts.
    • Manage the user experience of the website including site navigation, content development, checkout funnel and promotional campaigns
    • Develop and oversee the effective planning, QA and execution of content across websites and online marketing campaigns to ensure efficiency, accuracy and timeliness of all web content publishing
    • Manage all aspects of web analytics related to digital and e-Commerce and communicate relevant information to team members, executive leadership and cross-functional partners
    • Participate in the development and execution of strategic and tactical business plans with key cross-functional teams to ensure all relevant organizational goals and implications are factored into digital and e-Commerce projects
    • Partner with Marketing department to ensure alignment with our brand strategy
    • Lead and mentor Digital Team to optimize internal and external resources, promote and foster continued education and personal growth.
    Requirements
    • At Least 10 years’ experience working in an E-Commerce environment where you have been responsible for creating and executing strategies across site merchandising, buying, and marketing to drive incremental revenue growth.
    • Undergraduate degree in Marketing or equivalent years of work experience.
    • Bring creativity, sense of urgency, positivity, and analytical rigor to the pursuit of our mission and growth.
    • Have in depth knowledge of Global E-Commerce, consumer behavior, E-Commerce marketing strategy/best practices, tools, vendor management and project management.
    • Possess an acute awareness of our product assortment, growth strategies and marketing product, and the tools that are needed to take our site experience to the next level.
    • Thoughtful team leader skilled at establishing business priorities and the ability to persuasively gain alignment with internal and external business partners.
    • Bring projects from inception to completion.
    • Collaborating closely with team members at all levels and being accountable for high-priority projects.
    Great to Have
    • Experience within the Bike and or Moto industries
    • Experience with Shopify Platform and associated apps, Listrak, Yotpo, NetSuite, Amazon, digital commerce and communication software.
    Troy Lee Designs provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (gender), age, national origin, ancestry, citizenship, physical or mental disability, military or veteran status, medical condition, genetic information, sexual orientation, or any other category protected by federal, state, or local laws.
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    Corona, CA Posted: August 17, 2020

    Senior Designer (Bike Apparel and Accessories)

    Troy Lee Designs, the world’s leading aspirational brand of bicycle and motocross helmets and apparel, is looking for a Senior Designer for Bike Apparel and Accessories. The Senior Designer for Bike Apparel and Accessories will drive all aspects of the design process for TLD bike apparel and collaborate with the TLD Design Director from inception through buy ready completion. This position is responsible for creating an innovative and proprietary apparel and accessory product line that will differentiate itself in the mountain bike market and create an incremental growth opportunity for the TLD brand.

    Duties & Responsibilities (Include But Are Not Limited To):
    • Lead all design aspects for introduction of all new apparel product line for bike, which will be released in 2022.
    • Partner with Design Director and Bike Category PM, in establishing a proprietary design strategy with direction and design language for the entire product line, in order to create a proprietary position and maximize commercial opportunity.
    • Full execution of transformation from product line direction into technical designs for entire product line.
    • Partner with the development team on full execution of the product development process from start to final buy ready status.
    • Work alongside TLD design teams in protection and helmets to ensure product line includes key TLD DNA ingredients.
    • Work with PLM’s on product line strategy specific to architecture, pricing strategies, and profitability targets to ensure strong revenue and gross margin targets.
    • Work closely with supply chain on product development, raw material development, testing, R&D requirements, etc.
    • Work with key athletes on product development and testing to ensure product meets all expected requirements.
    • Assist in leading product meetings at all stages from product creation through go to market. Qualifications Required:
    • 5-7 years’ plus of bike specific apparel design.
    • Significant knowledge of Cut & Sew as well as fabric technologies.
    • Significant knowledge, involvement, and understanding of the mountain bike market.
    • Significant knowledge and usage of design software such as Illustrator, etc.
    • Excellent knowledge of graphic design.
    • Excellent knowledge on completion of construction documentation specific to design.
    What Troy Lee Designs Offers You:
    • Full-time position
    • Employee discounts
    • Great work/life balance
    • Medical/Dental/Vision
    • Vacation/Sick Time off
    • 401(k) savings plan
    • An amazing place to work!
    Troy Lee Designs provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (gender), age, national origin, ancestry, citizenship, physical or mental disability, military or veteran status, medical condition, genetic information, sexual orientation, or any other category protected by federal, state, or local laws.
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    Corona, CA Posted: September 14, 2020

    Director of Bike Sales (North America)

    Position Overview: Troy Lee Designs, the world’s leading aspirational brand of bike and motocross helmets, apparel and protection, is looking for a Director of Sales for Bike in North America. In this role the Director of Sales will work with the executive management team to develop and execute the bike strategy for the North American Sales Division (USA & Canada). The primary responsibilities of this role will be to implement strategy for sales management, outside sales rep management, key accounts management, sales planning and growth, forecasting, developing sales programs, product knowledge and sell through, business to business, and reporting.

    Duties & Responsibilities (Include but not limited):
    • Lead the Bike sales team in achieving sustainable and profitable growth for the North America wholesale channel.
    • Develop and execute annual sales goals and forecasting.
    • Develop and maintain strong business relationships with key retail partners.
    • Develop and implement strategic tools to support new and existing business.
    • Motivate and support TLD sales representatives to improve TLD brand performance at retail.
    • Travel with reps and visit accounts on a monthly basis.
    • Ensure go-to-market plans are successfully executed in both physical and digital channels.
    • Manage in-store merchandising, fixture and POP programs.
    • Establish key account strategies specific to pre-lines, marketing efforts and sales and profit planning for long-term growth.
    • Provide internal teams with market intelligence specific to product performance/trending, competitor analysis and account sell-through reports.
    • Work with M&D and planning on assortment planning and inventory management.
    • Collaborate with executive team on market, category, and distribution opportunities.
    • Facilitate communication between sales, product and marketing teams.
    • Primary point of communication with the sales force regarding company expectations, brand initiatives, responsibilities and execution timelines.
    • Well informed regarding new products, services and other industry related information, such as competitive activity within the industry.
    • Partner with ecommerce team to ensure alignment between wholesale and D to C.
    • Work with Finance team to plan, prepare and execute the annual revenue, margin and expense budgets for the North America Bike sales channel.
    Qualifications Required:
    • Bachelor’s degree in related field or equivalent work experience.
    • 7 or more years’ of successful sales management experience.
    • Bicycle/industry experience desired.
    • Willingness to be flexible.
    • Organized, self-motivated, ability to multi-task, and be a team player.
    • Detail oriented with ability to drive projects from start to execution.
    • Previous experience communicating complex and detailed information to multiple individuals and audiences both written and verbally.
    • Exceptional leadership of cross functional sales teams producing strong and sustainable results, in a sales and account management leadership capacity.
    • Significant experience with national key accounts and domestic specialty accounts.
    • Excellent working knowledge of MS Office Suite, NetSuite ERP, Sales Portals, and other software technologies directly related to sales.
    • Strong decision-making ability.
    • Ability to problem solve and be creative.
    What Troy Lee Designs Offers You:
    • Full-time position
    • Employee discounts
    • Medical/Dental/Vision
    • Vacation/Sick Time off
    • 401(k) savings plan
    • An amazing place to work!
    Troy Lee Designs provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (gender), age, national origin, ancestry, citizenship, physical or mental disability, military or veteran status, medical condition, genetic information, sexual orientation, or any other category protected by federal, state, or local laws.
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    Corona, CA Posted: September, 24 2020

    North America Lead CSR (E-Commerce)

    Troy Lee Designs, the world’s leading aspirational brand of Bicycle and Motocross helmets, apparel, and protection is looking for an energetic and qualified Digital Lead Customer Service Representative to join our team. The North American Lead Customer Service Representative will be responsible for providing excellent customer service, maintaining high customer satisfaction by acting as a liaison between the Digital team and D2C Customers, providing product/services information, resolving any emerging problems, shipments of orders, returns, warranties, special handling requests and identifying site improvement opportunities. You will also be responsible for managing the CSR team and agreed upon performance levels and TLD customer service standards.

    Duties & Responsibilities (Include But Are Not Limited To):
    • Help build and lead a team and foster a productive and motivational work environment.
      Support the CSR team by providing training, leadership and oversite.
      Manage daily customer service inquiries via phone, email, chat, and other media.
      Support the Digital marketing and communications teams.
      Manage call center KPI’s to analyze trends, improve processes and maximize efficiencies.
      In conjunction with the Ecommerce Team, help develop and document call center processes
      Lead weekly team huddles, communicate the prioritization of tasks, delegate tasks when appropriate, and identify/facilitate ongoing training of team members and new hires.
      Maintain and foster a strong customer centered approach to customer service.
      Identify opportunities to improve the websites and customer service operations
      Provide Troy Lee Designs customers with the best in class service to ensure customer satisfaction and customer loyalty.
  • Qualifications:
    • The ideal candidate will have 3 plus years’ of prior Customer Service work experience in the action sports, apparel, accessory, or related field preferred.
      Must be detail oriented with excellent communication and presentation skills.
      Demonstrate ability to work as part of the team.
      Proficient in MS Outlook, Excel, and Word.
      Strong phone contact handling skills and active listening.
      Customer orientation and ability to adapt/respond to different types of characters.
      Ability to multi-task and manage time effectively.
  • Plus Factors:
    • Knowledge or experience in the Bicycle or Moto industries.
      Experience with NetSuite ERP and Shopify.
  • What Troy Lee Designs Offers You:
    • Full-time position
      Employee discounts
      Generous Medical/Dental/Vision
      Vacation/Sick Time off
      401(k) savings plan
      Career advancement opportunities
      Be part of an amazing team!
  • Troy Lee Designs provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (gender), age, national origin, ancestry, citizenship, physical or mental disability, military or veteran status, medical condition, genetic information, sexual orientation, or any other category protected by federal, state, or local laws.
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    TROY LEE DESIGNS

    155 E. Rincon Street
    Corona, CA 92879 USA

    Mon-Fri, 8am - 5pm PST
    Telephone: +1 (951) 371-5219
    Toll Free: +1 (800) 239-6566
    International: +1 (844) 824-8774